May 8 2018 – Macy Marvel speaks to AETHOS Managing Director Thomas Mielke about 'hunting heads for hospitality'. Marvel, journalist at Mintel - the world’s leading market intelligence agency - was keen to hear about talent trends in the hospitality sector as well as the factors that help a leader stand out from the crowd.
Mielke talks about the cyclical nature of the industry and how this effects talent needs whilst also highlighting the increasing cross-pollination amongst different sectors. "The retail sector, financial institutions and even firms like WeWork come to us to tap into senior executives from the hospitality industry," he says. Yet, "although the great majority of our ‘traditional’ hospitality clients still seek leaders with a proven track record in their area of expertise and industry, we are increasingly finding organizations open to recruit from outside the sector and willing to really hire for potential." Referencing the implications of an industry that has become truly global, not only in its footprint but also in its workforce, Mielke says "clients know that, at the C-suite and senior leadership level, it is the understanding and appreciation of ‘cultural fit’ and the ability to manage, drive and motivate diverse teams that can make the difference between success and failure."
In regards to a leader’s personal character traits, it is accuracy and attention to detail, coupled with speediness and responsiveness, which are the must-have characteristics, says Mielke. "Moreover, to get things right the first time around, one needs to perfect listening skills. And, research shows that successful businesses ‘make it personal’ – building lasting relationships with their internal and external stakeholders."