September 10, 2019 – As our industry now embarks upon its critical third quarter of the year, and conference season is back in full swing, the partners of (hospitality-focused human capital advisory) AETHOS Consulting are gathering their collective observations and insights to share with lodging, food and beverage, and tourism leaders. Some of these issues transcend across borders and continents and some cross over into disciplines of the industry too:
- Labour: “Labour is always a hot topic in hospitality,” explains AETHOS CEO Keith Kefgen. “The two big issues are minimum wage and immigration. Hospitality operators will have to find a way to find greater profitability with 10 to 15% increases in wages; efficiency and technology will have to play a role. The other issue is actually quite simple: no immigration, no line-level employees. No line-level employees, no diversity. No win.”
- Technology: Hotels will increasingly continue to leverage mobile technologies to enhance overall guest experiences such as check-in, keyless room entry, food and beverage ordering services, and even controlling the in-room climate. “'Big Data’ is used to help hotel companies further personalize their guest experience,” says AETHOS Managing Director Andrew Hazelton. “As the savvy traveller desires more personalization, companies will step up to properly acquiring guest information and curate these experiences.” With Big Data comes the enhanced need for cybersecurity. Hotel companies will continue to spend dollars to protect guest privacy from online bookings, apps, and on-property usage.
- Real Estate: “Opportunity Zones are the rage,” adds CEO Kefgen. “The tax code changes from the current administration were driven largely from capital gains investors who wanted a tax break to put their money to work. The Zones were supposed to be in urban and economically-challenged neighbourhoods. Interestingly, much of the development to date favours larger and better capitalized developers who are taking advantage of the change. I suspect that the fringes of the Zones will be developed and will miss the intended targeted residents . That said, hotels and mixed-use projects are viable now in these zones. The question is, ‘how long will they last?’” Private Equity is still a force in hotel investing, “but it has slowed down. If mergers start to increase, we suspect that private equity will be in the middle of it,” says Kefgen. “One-off sales don’t really favour PE investors unless you’re a major player and already have a portfolio.”
- Travel: “Wellness tourism continues to be on the rise as active travellers deliberately seek opportunities for physical exercise and adventure – to rejuvenate and kick-start new beginnings,” shares AETHOS Managing Director Matt Peterson. “Brands will continue to incorporate wellness into their concepts, particularly as we hear more about ‘mindfulness’ and the need for individuals to stay mentally as well as physically healthy.” Major ‘sharing economy’ players like Airbnb and Uber aren’t going anywhere and continue to see increased usage from leisure and business travellers,” Peterson continues. “We suspect more traditional hospitality organizations will also join this segment of the business.”