"There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences.” – Jim Bush, American Express
Chris Martocchia graduated from the University at Albany where he was a four-year letter winner and captain for the Men’s Lacrosse team. Today, he brings on board over a decade’s worth of experience in the hospitality industry. Having gained hands-on operational management exposure, he most recently assisted in the opening of a successful restaurant in Brooklyn, NY. The elements of the hospitality industry that have always driven him - attention to detail and the provision of top-notch service as well as the daily interaction with individuals and the crafting of development plans helping others to advance and succeed in their career - have subsequently provided a conduit into his endeavours in the field of executive search and human capital advisory.