Our Approach – Executive Coaching

"People are the product in the fast-changing and dynamic industry of hospitality."

Employers of choice agree that optimising human capital is a vital investment strategy and a key to profitability. These 'best in class' companies demonstrate effectiveness across their enterprise by aligning people practices with business practices. Creating and maintaining this alignment is known as talent management, performance excellence or performance management.

Our approach to such engagements follows a three-step process:

  • Analytics: We gain a firm understanding of your company culture and critical contextual issues related to the engagement. The diagnostic phase produces a comprehensive analysis drawing upon anonymous team surveys, on-site interviews with key stakeholders and a targeted review of business metrics.
  • Recommendations: We collaborate with you to tailor an evidenced-based program that addresses your company’s unique strengths, challenges, cultural nuances and goals. The prescription phase produces a clear and scalable action plan that stakeholders endorse.
  • Implementation: Together, we enact the action plan to maximize alignment across the four Performance Principles. Most consulting engagements fail at this critical juncture. We ensure success by preparing, messaging and executing follow-up, measurement systems and employee programming according to the schedule in the action plan.